SHIPPING & RETURN POLICY
We offer Free Shipping on all U.S. merchandise orders over $35. The free shipping discount is applied automatically in cart when the $35 threshold is reached. The free shipping discount applies to Standard shipping.
SHIPPING WITHIN THE UNITED STATES
We ship to all 50 states, Washington DC, U.S. P.O. Boxes, U.S. territories and APO/FPO addresses. The below shipping methods are estimated delivery times in business days and will differ based on your shipping address as well as during peak holiday times.
Military Locations (APO/FPO/DPO)
Due to the sensitive nature of international laws and restrictions, please reach out to our Customer Support Team prior to placing an order.
We offer free standard shipping† on orders via FedEx or USPS. Orders outside the Continental US such as Hawaii, Alaska, Territories, APO/FPO will take longer based on address. The same charges apply.
†Free shipping valid on purchases made at food-story.com only. Free Standard shipping valid on all purchases. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. See above for shipping details. Free shipping will be automatically applied to qualifying orders at checkout. Valid on shipments to the U.S. Territories, P.O. Boxes and APO/FPO only. Terms of offer are subject to change.
Shipping to Canada
For Canada, please visit our sister site www.seoulful.ca
All sale items are non-returnable. Only regularly priced products may be returned for a refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned. We value safety and cannot accept any returned packages that have been opened, used, or tampered with. Returned products that do not meet the return criteria will not qualify for a refund and may be returned to the customer at the customer’s expense or destroyed upon request.
If you received a food-story.com purchase as a gift, in which the product was marked as a gift by the purchaser and shipped directly to you, and you wish to return the gift, you are eligible to return the gift for store credit for the value of the product. Cash refunds are only applicable to the purchaser of the gift.
Proof of Purchase
Returns must be issued within 30 days of purchase. The returned product(s) must be unused, unopened, and in its original condition with its packaging intact. To complete your return, we require a receipt or proof of purchase from food-story.com. Once the item is received at the warehouse, your refund will be issued, with the return shipment cost deducted from your refund. Products purchased from other retailers or other e-commerce sites may not be returned to food-story.com. Please refer to the return/exchange policy at the place of purchase for further information.
Return Shipping Costs
Shipping costs are non-refundable. If you return a Food Story product and receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs cannot be refunded unless a shipping error was made by food-story.com. Examples of shipping errors include incorrect shipping service used after the customer selected and paid for other services, incorrect product was shipped, or the product was unusable due to damage incurred during shipping.
Return from Other Retailers
Products purchased from other retailers or other e-commerce sites may not be returned to food-story.com. Please refer to the return/exchange policy for your place of purchase for further information.
Shipping for Returned Products
Customers who purchased through food-story.com may return the package after receiving written authorization from the Customer Service Team. Any orders returned to our facilities without this written authorization are not eligible for refunds or exchanges. Returns must be made within 2 weeks of the return authorization. If the return is not shipped within the 2-week window, the return authorization will be void. When applicable, the cost of return shipping will be deducted from your refund. Once receiving your return at the warehouse, your refund will be processed in 10-15 business days. Please allow 1-2 billing cycles for the credit to appear on your statement. Should you have any questions, please contact us at firstname.lastname@example.org with subject line: “Return Shipping – [Your Order #]”. All return shipments must be sent to the designated shipping address below:
734 Grand Ave, Unit A
Ridgefield, NJ 07657
Securely pack your merchandise and invoice in a reasonably-sized, well-padded box or envelope of your choosing (original package is preferred if possible).
Damaged or Defective Products
Should you receive damaged or defective product from an order through food-story.com, we would gladly replace your item. Please send an email to our Customer Service Team (email@example.com) with photo images of the damaged/defective product. Should you want a refund, the Fraud Prevention Team requires the damaged, defective, or incorrect item to be returned prior to issuing a return or refund authorization.
Unfortunately, we are unable to process exchanges at this time.